PTF Installation Process

• At PTF we are committed to delivering you the ‘right' timber floor. We take into consideration the location, style, purpose, budget, and expected performance so that you are completely satisfied with your new timber floor. Perfect!
• PTF are specialists in managing the total process from helping you select the right type of floor to suit your needs, through to effectively managing the installation process
• It is essential that the substructure (sub floor) is level and sound and not subject to movement or moisture. PTF will repair the sub-structure if necessary, which could involve sanding an existing timber sub-floor or leveling and grinding your concrete sub-floor

• Our Installation Process includes:
• ATFA trained installers
• Qualified timber craftsmen
• Only PTF Certified Products are used
• Public Liability Insurance
• Guarantee on all works
• Installers are PTF Certified

Pre-Installation Inspection

Perfect Timber Floors provides its customers with a pre-installation inspection. This enables the installation process to run smoother and without any delays. By providing these services, we are eliminating the unforeseen, which ensures your installation will take place when scheduled.

Our trained inspectors check your sub-floor to ensure no levelling is required. If levelling is required, our inspector will provide you with the necessary costings associated before your installation date.

Installation Co-ordination

To ensure that our customers receive nothing but the highest quality of service with their purchase, our installation department contacts you to discuss your installation date.

Once you have confirmed this, our Installation department will send you a confirmation letter outlining this and include a "What to Expect Information Sheet" for your information.

Upon completed installation, our Installation department will send you a Customer Satisfaction Survey. This enables you to provide us with feedback on your experience with PTF.

The best part! – installing your new floor

Our installation service is second to none. Our main focus is to provide customers with professional services and products to meet their expectations and budget. If you require additional works beyond the scope of work agreed in your original contract, our installers have a variation contract with them, and are able to provide you with costings on the additional work you require.

Once your installation is complete, we ask all our customers to take some time to inspect their floor with our installers and to ensure your complete satisfaction of our product and service. We ask our customers to "Sign Off" on the work completed and make any comments they feel necessary.

All our contractors are proficient in their work, professional and friendly. They are able to provide you with ideas and walk you through the process to make your installation smooth and hassle free.

Importance

It’s often the things you can’t see, that makes all the difference. We want your new timber floor to be the focal point of your home, just as much as you do . But it’s absolutely essential that the right sub-floor preparation is completed 100% accurately in accordance with manufacturers and ATFA specifications. Like anything, getting the foundations right will under-pin an effective completed job.

It’s essential that we inspect all works before we provide a final quote and commence works. Concrete slabs or timber sub-strates must be level and in good repair.

Concrete Floors may need grinding or levelling compounds to be added so that we have a complete flat surface.

Timber floors may need to have bearers, joists or stumps repaired/replaced to ensure that the surface is level.

Ply-wood, cushioning, sound, moisture protection barriers, glues, adhesives and coatings are also an important part of the installation process and the specifics are applied to each particular customer’s job.

Installers

Our installers are trained in both the installation and the performance characteristics of our timber floor products. The floors must be installed in line with manufacturer instructions and ATFA standards.

DIY

It is possible for experienced handy-men to lay their own timber floors, and we do sell our floors on a supply-only basis. PTF does not recommend a DIY service.

However, we cannot warrant the end completed job as we cannot ensure that the product has been installed correctly, or that the correct procedure of preparing the sub-floor structure has been followed in line with Manufacturer instructions and ATFA recommended guide-lines.